OUR FREQUENTLY ASKED QUESTIONS

Q: What is your shipping policy?
We are dedicated to ensuring quick order processing, typically within one to two business days for your pickleball gear. Please note that delivery times may vary based on the carrier and any external factors beyond our control. For more details, visit our shipping policy page.

Q: What is your return/refund policy for pickleball gear?
For paddle purchases made through our website, Astriapickleball.store, we offer a 30-day hassle-free return or exchange policy.*

Within 30 days of receiving your paddle, you can submit a claim through our RETURNS PAGE for a return authorization.

*Some exclusions may apply, so please check the product details.

Paddles showing signs of abuse cannot be returned or exchanged. At Astria, we prioritize good sportsmanship.

Q: How can I contact customer support?
For any questions regarding our products, please reach out to our Customer Support team via email.

Q: How should I care for my pickleball paddle?
Taking care of your pickleball paddle is simple with the right maintenance.

Keep your paddle clean by using a lint-free cloth and glass cleaner.

Avoid exposing your paddle to extreme temperatures, as this can impact its performance, especially if left in a hot or cold car for extended periods.

Lastly, investing in a paddle cover is a great way to extend its lifespan. We are currently designing an Astria Paddle Cover, so stay tuned for new merchandise!

Q: What is the lifespan of pickleball paddles?
The durability of your Astria pickleball paddles largely depends on how well you maintain them. Typically, paddles last between 6 months to 1 year. For best performance, we recommend replacing your paddle at least once a year.